As part of our recent upgrade to version 6 software for the i-on generation 2 range, we made a number of changes to improve the cybersecurity resilience of the products. The virtual keypad was moved behind the log in process so, in order to access the virtual keypad, you need to log in to the control panel using your PIN and remote password. You can still use the virtual keypad in the same way as before, but you have to log in using a valid PIN and remote password first.
At this time only the Installer & Master User can create a remote password. However, this will be extended to all users, in order to enable them to access the virtual keypad only, when we release V6.01 software early in the new year.
Please drop us an email to SecurityProductManagers@eaton.com if you want to tell us anything about the way you use our products or any ideas you have for improving them.