Expert Eaton Support is available to you by phone and email, as well as on-site – via our Technical Support team and External Support managers covering all UK regions.
Both are headed up by our Mitcheldean-based Technical Services manager Richard Sadler. Richard has been with the company since 2000, having transferred from the R&D department where he worked on downloader, app and cloud projects. He took up this key support role in March 2018.
Richard’s Technical Support staff include Mike Rolf, in post since 2000 and Tanya Bishop, who joined Mike in 2016. Both are there to answer your queries by phone and email relating to all currently supported products – including cloud and app – from 8:30 to 17:00, five days a week. Mike and Tanya are currently busy creating hints and tips documentation to help installers on a range of specific issues.
Three External Support managers then provide installers with on-site support, as well as answer calls during the normal working day when possible. Training is another key dimension of their role – delivering bespoke on-site programmes for installation companies, as well as Touchpoint training sessions.
Meet the external team:
- Alan Clarke
Covering South Wales and Mid/West Wales, the South West and Midlands since 2008
- Indy Padham
Covering the South East and East Anglia since 2006
- Murray Pierce
Covering North Wales, The North of England, Scotland and Northern Ireland since 2007